Insurance

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Insurance providers rely on clear, accurate communication throughout the customer lifecycle, from policy documents and renewals to claims correspondence and marketing updates. We help insurers deliver critical communications securely, efficiently, and at scale.

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We help insurers align communications with broader sustainability commitments

Our production environment is designed to manage high-volume, time-sensitive
communications with complete accuracy. Using advanced barcode verification and
integrity controls, every document is tracked through the production process to
ensure correct matching and enclosure, reducing risk and supporting compliance
requirements.

We support a wide range of insurance communications, including policy
documentation, renewal packs, customer letters, and targeted marketing campaigns. Our in-house data specialists manage complex personalisation and segmentation requirements to ensure communications are relevant and accurate.

Environmental performance is increasingly important across the insurance sector. Our paper wrap solutions reduce plastic usage and minimise material waste while maintaining a professional, high-quality presentation. Combined with our ISO14001 environmental management certification, this helps insurers align communications with broader sustainability commitments.

With dedicated account management and experienced production teams, we
manage everything from short turnaround regulatory mailings to large-scale
customer programmes. Our postal experts work to achieve maximum cost
efficiencies through optimised postage solutions while maintaining reliable delivery performance.

Frequently Asked Questions

Policy documents, renewal notices, claims correspondence — how do you ensure absolute accuracy across all of them?

Through a combination of barcode-matching integrity systems, in-line verification, and full production audit trails. Every document is tracked from print through to dispatch, with mandatory match checks at the enclosing stage. For insurers, where a wrongly matched or missing document can result in a complaint, an FCA enquiry or a claims dispute, this level of control is non-negotiable. MAMS processes over 400 million items per year at this standard.

We’re handling sensitive policyholder data — what does your data security framework look like?

MAMS holds ISO 27001:2022 accreditation — the internationally recognised gold standard for information security management — alongside Cyber Essentials certification. Our production environments are purpose-built for sensitive data handling, with strict access controls, no-phone policies in production areas, and fully auditable data processing procedures. We operate under UK GDPR and are happy to complete your supplier data security assessments. Security documentation is available on request.

Our communications are data-intensive — multiple policy types, different customer segments, regulatory variations. Can MAMS handle that complexity?

Complex, data-driven communications are where MAMS excels. Our in-house data team holds three licences for both Cygnus and GMC software, supporting sophisticated segmentation, personalisation, and variable data printing across 14 million-plus data combinations in a single production run. Whether you’re producing differentiated renewal notices by product line, personalising claims correspondence by claim type, or managing regulatory variants by geography — MAMS handles the complexity so your communications don’t have to compromise on either accuracy or relevance.

Renewal windows are fixed and non-negotiable. What happens if production demand spikes?

MAMS was designed for exactly this challenge. We operate two fully equipped sites — Leeds and Wolverhampton — both running identical machinery at 60% capacity by design. That headroom exists precisely to absorb peak demand without impacting quality or delivery times. We run 24/5 with weekend working available, and our Wolverhampton site operates through all bank holidays except Christmas Day. When your renewal cycle hits, MAMS has the capacity to deliver — and the contingency to guarantee it.

We want to improve the sustainability of our customer communications without disrupting operations. Is that achievable?

More achievable than most insurers expect. MAMS’s paper wrap format eliminates plastic entirely — no polywrapping, no plastic windows — and uses 100% FSC-certified, recyclable materials with water-based inks. It’s up to 34% cheaper than traditional envelope-based fulfilment and produces a presentation that is cleaner, more professional, and more sustainable. For insurers building ESG credentials into their supply chain reporting, MAMS provides a straightforward, evidenced improvement.

SERVICES

Insurance

We help insurers align communications with broader sustainability commitments

Frequently Asked Questions

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