Travel

SERVICES

Travel brands rely on timely, engaging communications to support customer journeys, from booking confirmations and operational updates to marketing campaigns and loyalty programmes. We help travel organisations deliver communications that are accurate, visually impactful, and delivered on schedule.

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Our production capabilities support both transactional and promotional communications

This includes personalised customer letters, operational notifications,
and targeted marketing campaigns. With advanced integrity systems and barcode
verification, we ensure every item is produced correctly and securely.

Paper wrap provides a sustainable and visually appealing solution for marketing
packs, helping brands reduce environmental impact while maintaining a premium presentation. For more traditional communications, we also offer high-quality envelope solutions tailored to campaign requirements.

Our experienced in-house design and data teams support complex personalisation and campaign execution, while dedicated account managers ensure projects are delivered smoothly from planning through to dispatch. We are well-equipped to manage seasonal peaks, staggered releases, and large-scale campaigns with tight deadlines.

Frequently Asked Questions

Our customers still respond to a well-produced brochure or letter — how does MAMS help us make the most of that?

Physical mail gets 133 seconds of consumer attention on average over 28 days — and MAMS helps you make every second count. We produce high-quality brochure mailings and personalised letters that reflect your brand, combining digital print capability at 65,000 items per hour with MAMS’s flagship paper wrap format. Paper wrap delivers your brochure or letter in a distinctive, brand-forward pack — plastic-free, up to 34% cheaper than traditional envelope-based alternatives, and proven to drive higher engagement. Seven to eight days average home retention means your message keeps working long after delivery.

We’re sending booking confirmations, itineraries and pre-departure packs — what can MAMS do to make those feel more personal?

Personalisation at MAMS goes well beyond a name at the top of a letter. Our systems support over 14 million data combinations in a single production run — meaning every communication can be tailored by destination, party size, departure date, booking value, loyalty tier or any combination of variables in your CRM. A customer booking a family villa in Crete receives something that feels entirely different from a couple booking a city break in Rome — because it is. Personalised mail achieves a 94% open rate and an 18% uplift in response versus generic communications. For travel brands, that difference converts into real bookings.

Our customers care about sustainability — and so do we. Can we produce physical mail without the environmental compromise?

Absolutely — and MAMS may be the cleanest direct mail operation in the UK. We’ve been 100% plastic-free since 2017. Every piece we produce uses FSC-certified, sustainably sourced paper and water-based inks. Our paper wrap format contains no plastic of any kind and goes straight into household recycling. We hold ISO 14001 environmental management certification and are Two Sides campaign supporters. For travel brands talking to an increasingly eco-conscious audience, the fact that your direct mail is genuinely plastic-free is a message worth making.

We have major campaign peaks — summer booking season, January sale, half-term promotions. Can you scale with us?

Scaling for peaks is part of how MAMS is designed to operate. Both our Leeds and Wolverhampton sites run at a maintained 60% capacity precisely to create headroom for peak demand. Together they deliver over 3 million items per week at full stretch, with 24/5 operation and weekend working available. Both sites run identical machinery, so if demand dictates, production transfers between sites seamlessly. For travel brands whose entire commercial calendar is built around booking windows, reliability at peak is the only metric that matters — and MAMS is built around it.

What can MAMS do to reduce the cost of our mailing programme without reducing its impact?

Significantly more than most travel brands expect. MAMS holds a Customer Direct Access (CDA) licence with Royal Mail — one of a very small number of UK operators with this direct access to wholesale postal rates — delivering up to 20% savings on postage costs. Our paper wrap format reduces pack material costs by up to 34% versus traditional envelopes. And where volumes permit, our joint mailer programme can deliver a further 50% postage saving by consolidating compatible mailings. For brands sending brochures and letters at volume, the cost reduction is material — without any compromise to quality or brand presentation.

SERVICES

Travel

Our production capabilities support both transactional and promotional communications

Frequently Asked Questions

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