Banking & Financial Services

SERVICES

Banking & Financial Services

Banks and financial institutions operate in one of the most highly regulated and customer-sensitive environments, where accuracy, security, and trust are non- negotiable. At MAMS Mail, we support financial institutions with secure, high-volume customer communications that are produced with absolute precision and delivered on time, every time.

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Data security is central to everything we do

We manage the production and delivery of transactional communications, including statements, regulatory notices, customer letters, policy updates, and complex campaign mailings. Our advanced mail verification systems use barcode matching and full item-level tracking to ensure every document is produced and enclosed
correctly, providing complete auditability and peace of mind.

Data security is central to everything we do. With ISO27001 accreditation, Cyber Essentials certification, and robust internal controls, we ensure customer data is handled securely throughout the production process. Our experienced data team works closely with clients to manage complex data structures, segmentation, and
personalisation requirements while maintaining strict compliance standards.

Sustainability is an increasing priority across the financial sector. Our paper wrap solutions provide an environmentally responsible alternative to traditional envelopes, reducing material usage and supporting ESG commitments without compromising
pack integrity or presentation. We also produce traditional envelope mail where required, ensuring flexibility across communication programmes.

Whether supporting large-scale regulatory mailings or long-term customer communication and marketing programmes, our experienced production teams are equipped to handle tight deadlines and complex workflows. Dedicated account management ensures close collaboration, while our postal specialists optimise
delivery using the most efficient tariffs, such as advertising mail and other bulk services, to reduce costs.

Frequently Asked Questions

Can you guarantee that every customer receives exactly the right document — nothing missing, nothing misdirected?

Yes — and we can prove it. Our barcode-matching integrity systems check every item at every stage of production. Each document is tracked from print through enclosing to dispatch, with a full audit trail available for compliance and quality assurance purposes. In an environment where a single misdirected statement can trigger regulatory scrutiny, that level of control isn’t optional — it’s essential. MAMS processes over 400 million items a year with this level of precision.

How do you handle our data — and can you evidence your security credentials?

Data security is not a bolt-on at MAMS — it’s built into how we operate. We hold ISO 27001:2022 accreditation and Cyber Essentials certification, and our secure production environments are designed to handle sensitive financial data in full compliance with UK GDPR. Your customer data never leaves our controlled facilities, and our processes are auditable at every stage. We’re happy to share our full security documentation as part of any due diligence process.

We produce millions of items on fixed billing and regulatory cycles — can you genuinely deliver at that scale and to those deadlines?

Absolutely. MAMS runs 24 hours a day, five days a week, with weekend capacity as required. With over 400 million items per year across two fully operational sites in Leeds and Wolverhampton — both running identical machinery — we can absorb volume spikes and schedule pressure without compromise. Our business continuity infrastructure means your production continues even if the unexpected happens. We don’t just meet deadlines — we plan for the ones you haven’t anticipated yet.

Our ESG commitments are increasingly being scrutinised — how does MAMS help us meet them?

MAMS has been 100% plastic-free since 2017. Every item we produce uses FSC-certified paper, water-based inks, and our flagship paper wrap format — which is up to 34% cheaper than traditional envelopes and goes straight into household recycling with no plastic elements whatsoever. ISO 14001 environmental management certification underpins everything we do. For financial institutions under growing pressure to evidence sustainable supply chains, MAMS provides a genuinely credible answer.

Can you help us reduce the cost of our mailing programme without reducing quality?

Yes — and typically significantly. MAMS holds a Customer Direct Access (CDA) licence with Royal Mail, giving us access to wholesale postage rates that can save clients up to 20% on postage costs alone. Our paper wrap solution reduces material costs by up to 34% versus traditional envelopes. And our joint mailer capability — where compatible volumes are consolidated — can deliver a further 50% postage saving. For high-volume financial communications, these savings are material. We’re happy to benchmark your current costs against what MAMS could achieve.

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