Utilities

SERVICES

Utility providers depend on reliable customer communications to support billing, service updates, regulatory messaging, and customer engagement. We deliver high-volume communications programmes designed to meet tight schedules while maintaining complete production accuracy.

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Our Mail Verification Systems ensure every document is matched and enclosed correctly

This provides full traceability and helps reduce the risk of errors. This is
particularly important for billing and regulatory communications, where accuracy and timing are critical.

We support billing runs, customer notices, programme updates, and targeted
marketing campaigns, managing complex and staggered releases with ease. Our
experienced teams are accustomed to handling large data files and time-critical
production schedules.

Sustainability is a major focus across the utilities sector, and our paper wrap
solutions provide a practical way to reduce environmental impact while maintaining durability and presentation quality. Traditional envelope solutions are also available where required, ensuring flexibility across communication strategies.

Our dedicated account management approach ensures clear communication and proactive planning, while our postal specialists optimise delivery using appropriate tariffs to manage costs effectively across large mail volumes.

Frequently Asked Questions

Billing accuracy is critical for us — a production error can mean regulatory exposure. How do you eliminate that risk?

Through a production model built on verification, not assumption. MAMS uses barcode-matching integrity systems to track every item from print through enclosing to dispatch. Nothing leaves our facility unverified. Full audit trails are available for every production run, supporting your operational and regulatory reporting requirements. With over 400 million items produced per year across two sites, this is not a process we have — it’s the backbone of how we operate.

We handle customer data at significant scale — how does MAMS manage that responsibly?

MAMS holds ISO 27001:2022 accreditation — the internationally recognised gold standard for information security management — and Cyber Essentials certification. Our production environments are purpose-built for sensitive data processing, with controlled access, documented procedures, and full UK GDPR compliance. We’ve been managing sensitive customer data for over a decade and can provide full security documentation as part of your supplier assurance process.

Our billing cycles are fixed and our volumes are high — what happens when production pressure peaks?

MAMS runs 24 hours a day, five days a week, with weekend capacity available as required. Our Wolverhampton site operates through all bank holidays except Christmas Day. Crucially, both our Leeds and Wolverhampton sites run at maintained 60% capacity — which means we always have production headroom to absorb spikes without compromising your schedule. If one site faces an unexpected disruption, the other carries the load seamlessly. For utility providers whose billing cycles have no flexibility, that level of resilience is the baseline, not a premium.

We’re under pressure from regulators and customers to demonstrate more sustainable operations — what does MAMS offer?

A genuinely evidenced answer. MAMS has been 100% plastic-free since 2017, holds ISO 14001 environmental management certification, and uses exclusively FSC-certified, sustainably sourced paper with water-based inks. Our paper wrap format eliminates all plastic from customer communications — including the polywrapping and plastic window envelopes that are still common in utilities mailing. It’s also up to 34% cheaper than traditional envelope fulfilment, so the environmental and commercial cases point in the same direction.

We run complex, phased communication programmes across different customer segments. Can MAMS manage that?

Complex, phased programmes are standard at MAMS. Our in-house data team manages segmentation, suppression, and personalisation across multiple customer cohorts simultaneously, supporting staggered release schedules, regulatory variants, and tariff-specific messaging within a single coordinated production programme. With three licences each for Cygnus, GMC, and PreSort software, and in-house suppression tables processing up to 30 million items per week, the data complexity is something we absorb — so your operations team doesn’t have to.

SERVICES

Utilities

Our Mail Verification Systems ensure every document is matched and enclosed correctly

Frequently Asked Questions

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